Club Med Resorts and Holiday Deals www.clubmed.com.hk View Trident  
 
   
  Here are the most frequently asked questions that we receive. Please click on the question to review the answer.
     
 About Booking
 
Booking
» What do Club Med All Inclusive prices include?
» How do I book?
» When and how will I receive my tickets?
» How can I pay?
» Is there a deposit and how much is it?
» When is the balance payment due?
» What is the Club Med Membership fee?
 
  What do Club Med All Inclusive prices include?
 
 

All that is required for an enjoyable holiday is already included in the package price. Your meals are all included, tips are not necessary, and you don’t need to have your wallet with you all the time.

Choose from the extensive programme of activities, excursions and services, then relax and enjoy yourself without a care in the world! Club Med All Inclusive prices are based on a per person basis.

       
  In the Village, prices include:  

All recreational activities and sports as mentioned (these activities are scheduled by the Village and are subject to change without prior notice).


Accommodation in the selected room category. Please note that prices are based on a twin share basis. Single basis is available at a surcharge.
Breakfast, lunch and dinner.
Unlimited beer (except Japan), wine and soft drink with lunch and dinner.


All evening entertainment activities as mentioned (these activities are scheduled by the Village and are subject to change without prior notice).
   

 

Totally All-Inclusive Packages, available at selected Villages includes all day snacking and full bar service. The menu is subject to change and availability and responsible service of alcohol will be practiced. 

 

 
  If you select a Package including Transportation (Air Package), prices also include:
Round trip air ticket, based on economy-class fares (unless otherwise stated)


Arrival and departure - Village transfers (from airport / ferry terminal / train station to the Village and from the Village to the airport / ferry terminal / train station)
   
  Prices do not include:  
Cost of passport, vaccination certificate, visas.  
Excess baggage charges.  
Fuel surcharge  
Personal expenses  


Additional charges for activities not included in the All Inclusive price, such as drinks at the bar, optional tours and excursions, Spa Village treatments, personal purchases at the Club Med Boutique, baby sitting services (where available), laundry, telephone and internet access and Petit Club Med (2-3 years old).
     
   
  How do I book?
   
  There are different ways to make a reservation:
   
 

On the website:

 

Visit the Package Rates page of the Reservation section. Select the Village you’d like to visit and City of departure and view estimated rates. From the rates table, click on the Book button to proceed.

After completing the Booking Request Form online, click on Submit. A Travel consultant will receive your request and after checking availability and rates, someone will contact you within two working days with a package proposal.

You will then receive a confirmation email with your Booking Proposal Form and Club Med Terms & Conditions. To confirm the reservation, you need to complete payment details on the Booking Proposal Form and email it to us.

Upon receive of the completed Booking Form, we will process a 20% of package cost and  HK$240 Club Med Membership fee, per adult (unless otherwise stated). This deposit confirms your reservation. If your booking request is made within 30 days of departure, full payment will be processed to confirm your reservation.

A Booking Form is also accessible from the Special Offers and Reservation Centre.

       
 

Through the Reservation hotlines:

 
 

Call our reservation hotlines 3111 9388 for enquiring for an individual travelling package, a group, conference or business meeting packages.

       
  At the Club Med office:  
 

Visit Club Med office.

For all bookings, the following details will be required for each person travelling:
- Name as per Passport
- Date of Birth
- Passport No
- Expiry date of Passport
- Membership No (if current Club Med Membership holder)
- Nationality

       
  At your Travel Agent:  
 

Visit your preferred Travel Agent.

   
 
  When and how will I recieve my tickets?
   
  You will receive your Travel Wallet approximately 2 weeks prior to departure. The wallet will contain your airline ticket (if applicable) and your Club Med Voucher. The wallet will also include Club Med baggage tags, information on the Village including excursions offered and a copy of the Spa Village treatment menu. Our Travel Consultants will contact you to arrange collection. It can either be sent to you by Post (for Land package only) or you can choose to pick it up at the Club Med office. Visit Contact Us for Club Med office’s address and opening hours.
   
 
  How can I pay?
   
  You can pay by credit card (by sending us the credit card authorization form), cheque or cash at the Club Med office. If your departure is within one week, credit card payment or cash is required.
   
 
  Is there a deposit and how much is it?
   
  To confirm your reservation, a deposit (20% of Package cost) and membership fee, per adult (12 years and over) is required. However, if your booking is made less than 30 days before departure, full payment is required. Please note that Club Med will not be responsible and liable for any bookings auto-cancelled by the reservation system if payment deadline is not observed.
   
 
  When is the payment balance due?
   
 

Balance payment is due 30 days before departure. Please note that Club Med will not be responsible and liable for any bookings auto-cancelled by the reservation system if payment deadline is not observed.

   
 
  What is the Club Med Membership fee?
   
 

Your Club Med Membership fee includes complimentry basic travel insurance. Please ask for a copy of the insurance brochure for full details.

Membership is compulsory for all Club Med bookings for any adult above 12 years and above. Membership fees are strictly non-refundable and non-transferable. Membership is valid for one year, commencing on the date of deposit. Renewal is effective for one year from the date of initial membership.

   
 

 New Membership

 Adults and Children 12 years & over

HK$240 

 Children under 12 years

FREE

   

 Membership Renewal

 Adults and Children 12 years & over

HK$160 

 Children under 12 years

FREE

   
 Top 10 FAQs
 
 About Booking
»
Confirmation and Cancellation
»
Booking
 
 Pre-Departure
»
Travel Documents
»
Packing Tips
»
Practical Information
   
 Village Services
»
About the Activities
»
Children
»
About Monetary Issues
   
 About This Website
»
E-Newsletter
   
 About Club Med
»
GO’s and GM’s
   

If you have further inquiries, please contact us by clicking here.
   
   

Contact Us e-News Sign Up Site Map Legal Privacy Travel Agents Media Jobs    
  © 2007 Club Med, All inclusive great value packages for holidays in Australia, Maldives, Japan,
Indonesia, Thailand, Malaysia, French Polynesia, Europe, United States and all around the world.