In light of the announcement from the HKSAR government, red outbound travel alert is issued for all territories, except mainland China, Taiwan and Macau. All arrivals will have to undergo a compulsory 21-day quarantine starting from 25 December 2020 (12am).


At Club Med, the health and safety of our staff (G.Os & G.Es), and guests (G.Ms) are our priority. As the Covid-19 outbreak continues to develop, our Asia resort teams have stepped up hygiene and safety measures in line with guidelines issued by the World Health Organisation (WHO).

Given the rapidly changing travel restrictions imposed by governments, travel may not be at the top of your mind. Let us reassure that more than ever, Club Med’s priority is and remains the health and safety of our guests, G.Os and G.Es. We thank you in advance for continuing to put your trust in Club Med. We have updated our booking and cancellation policies to provide you the most flexibility we can offer to provide more certainty in your planning. HONG KONG Peace of Mind Booking and Cancellation Policy

For Existing Bookings Already Cancelled
This Special Arrangement is applied to all bookings with an initial check-in date from 1 February 2020 to check-out date 31 October 2021 with existing credit. If you are already a credit holder, rest assured your credit voucher will be automatically extended for trips checking out before the above mentioned dates.

Given the evolving situation, a number of governments including Hong Kong government have issued inbound and outbound restrictions. If you have a trip planned in one of our resorts please check the respective country’s travel restrictions as well as the one of your destination to avoid being denied entry into the country.

Due to the exceptional nature of the situation we are currently experiencing very high call volumes at our Contact Center, we seek your kind understanding that it may take longer than usual for us to respond to your requests.

Club Med Hong Kong Service Hotline:
3111 9388
Monday-Friday: 9am-6pm
Closed on Weekends & Public Holidays

For any other questions on the topic, please review our Frequently Asked Questions below.

Frequently Asked Questions

Book Your Holidays With Confidence

New Covid-19 cover included

At Club Med, we are committed to protecting our guests and making sure you can enjoy the dream holiday you've been waiting for.

It is more important than ever to offer security to our valued customers, this is why we have updated the medical assistance cover included in our All-Inclusive holidays. All stays departing now till December 2022 are covered by the new Covid insurance.