At Club Med, the health and safety of our staff (G.Os & G.Es), and guests (G.Ms) are our priority. As the Covid-19 outbreak continues to develop, our Asia resort teams have stepped up hygiene and safety measures in line with guidelines issued by the World Health Organisation (WHO).
Given the rapidly changing travel restrictions imposed by governments, travel may not be at the top of your mind. Let us reassure that more than ever, Club Med’s priority is and remains the health and safety of our guests, G.Os and G.Es. We thank you in advance for continuing to put your trust in Club Med. We have updated our booking and cancellation policies to provide you the most flexibility we can offer to provide more certainty in your planning. HONG KONG Peace of Mind Booking and Cancellation Policy
For Existing Bookings Already Cancelled
This Special Arrangement is applied to all bookings with an initial check-in date from 1 February 2020 to check-out date 31 October 2021 with existing credit. If you are already a credit holder, rest assured your credit voucher will be automatically extended for trips checking out before the above mentioned dates.
Given the evolving situation, a number of governments including Hong Kong government have issued inbound and outbound restrictions. If you have a trip planned in one of our resorts please check the respective country’s travel restrictions as well as the one of your destination to avoid being denied entry into the country.
Due to the exceptional nature of the situation we are currently experiencing very high call volumes at our Contact Center, we seek your kind understanding that it may take longer than usual for us to respond to your requests.
Club Med Hong Kong Service Hotline:
Closed on Weekends & Public Holidays
For any other questions on the topic, please review our Frequently Asked Questions below.