Cancún Mexico

From our very first day we had a pleasure of attending a cooking lesson with chef Irad, who went on to be our trusted personal chef. His attention to detail and enthusiasm in teaching us how to perfect guacamole made the session so much more engaging. On a day-to-day he prepared for our family and friends vegan pancakes that were beyond expectation. Fluffy flavourful and with impeccable presentation. The final day they were made with cocoa and they were even more outstanding. Chef Irad would deliver them with care and check on us to ensure they were satisfactory. He is a true gem!

All the GOs at Cancun are super kind & friendly. From the circus team who took time to make our daughter feel safe while participating on the bungee, the archery rep who enthusiastically encouraged her. The snorkel team who aided and welcomed my husband and I as we set out to check the coral, the Pickleball team who gave us a terrific beginner lesson and proved helpful in answering all our questions to the sailing and water sport team who went above and beyond in aiding us.

We had a delightful stay and would definitely recommend the resort.

Loved the experience of making the proper Mexican guacamole with a chef! Wanted to do in Mexico City, but couldn’t, happy to have an opportunity here in Club. De quedó muy Rico.

This was my 10th Club Med experience (and 3rd at this particular Club Med). Club Med is not just a hotel, it really is a unique experience. While not luxurious, it offers so much in terms of activities and socializing that it feels more like a camp for families than it does a traditional vacation.

The hotel is located about 10-15 minutes away from the airport but its far enough that you won't hear plane noise. The hotel itself is approximately a mile long (I ran it in the morning). There are shuttles that take you to and from different areas. We stayed at Aquamarina, which is perfect for families. When we stayed here 12 years ago, they were brand new rooms, but now, they are showing some wear. Next time, we will likely book the bigger room that has 2.5 full bathrooms (thank you to Sandra in reception for showing it to us at checkout).

Since we last stayed, they opened a family pool by Aquamarina, which is much nicer than the main pool. Most recently, they also built a waterpark, which we enjoyed. Although the beach areas were unusable due to a seeweed influx in August (not Club Med's fault), we still had a good time. They replaced the tennis courts with pickleball courts, which we enjoyed.

The food was good, with themed nights every night. I was sad that I didn't see the traditional white chocolate bread that Club Med is known for. We ate one night at the steakhouse, which was very good. The Taco restaurant is beautiful but not air conditioned.

Our favorite part of the stay was the white night and the foam party. They did a great job creating a party like atmosphere with nonstop entertainment. My kids had a great time. My daughter enjoyed the teen club and my son went a few times to the mini club. I thought they could have added more info about the mini club to the app (such as times of activities).

All and all a great vacation, and we look forward to coming back soon!

From the moment we arrived at the Jade Exclusive Collection, we knew we were in for something special. Our stay at Club Med Cancun was nothing short of incredible, thanks to the warm hospitality and outstanding service from the entire GO team and bar staff. Every detail was thoughtfully attended to, and we felt genuinely cared for throughout our visit.

A standout part of our experience was getting to know José Luis, the Jade Exclusive Collection manager. His welcoming presence and attentiveness made us feel like valued guests from day one. We also had the pleasure of spending time with Daniel, one of the Jade GOs who checked us in and continued to look after us throughout our stay. His kindness, professionalism, and friendly demeanor added a personal touch that made our vacation truly memorable.

We’d also love to give a special shoutout to Jesus from the lounge staff, whose warmth and attentiveness made every visit to the lounge a delight. His genuine care and cheerful energy were a highlight of our time at Jade.

The combination of stunning surroundings, impeccable service, and the wonderful people who make Jade feel like home created an unforgettable experience. We’re already dreaming of our next visit!

We had a fabulous time at Club Med in Cancun! The kids especially loved their time at the trampoline with Remy. She was incredibly friendly, patient, and made learning so much fun. Her warm approach and encouragement really stood out and made the experience extra special for our family. Thank you, Remy, for creating such wonderful memories for the kids—we truly appreciate it!