Take a break with Peace of Mind

It’s been a tough time to deal with the shadow cast over by the Covid-19 threat. No matter how challenging the situation is, Club Med is committed to offloading your worries.

To ease your concern on the uncertainty about the current situation, we introduce a new booking and cancellation policy - For guests making new bookings from now till 31 December 2020, you can rebook a stay for an alternative date in any resort worldwide free of charge up to two times. If you don’t know when and where you want to travel yet, future Travel Credit* of the total amount paid can be issued free of charge.

We have updated the Terms and Conditions on 14th October 2020, to further increase the flexibility for our clients, please refer to the full details below. No winter would last forever; no spring skips its turn. Let’s carry on with peace of mind to embrace sunshine and happiness soon again.

Meanwhile bring a little piece of Club Med along with you

Peace of Mind Booking & Cancellation Policy:

Given the rapidly changing travel restrictions imposed by governments, travel may not be at the top of your mind. Let us reassure that more than ever, Club Med’s priority is and remains the health and safety of our guests, G.Os and G.Es. We thank you in advance for continuing to put your trust in Club Med. We have updated our booking and cancellation policies to provide you the most flexibility we can offer to provide more certainty in your planning.

Booking date : before 31 December 2020
Travel Period : from 1 February 2020 to 30 April 2021

Special arrangement (updated on 14th Oct) :
1.Waiver of Club Med amendment fee for 2 times

  • For the 1st amendment, guest must inform Club Med 7 days before the initial check-in date.
  • For the 2nd amendment, guest must inform Club Med 30 days before the initial check-in date.

2.Travel credit* validity for a new trip

  • For initial** Sun resort bookings: validity until 31 December 2021 (check-out before this date)
  • For initial** Winter Snow resort bookings: validity until 30 April 2022 (check-out before this date)

*Credit can be used for one or several stays with an equivalent value. It is non-refundable, non-transferable to other traveler, non-convertible to cash. Should the new booking require a top up, you will need to pay the price difference and no refund is allowed. In case the price of new booking is lower than the original booking, a credit will be given for the remaining portion. New booking must be done with Club Med Hong Kong, no change applied on the payment terms. For Air Packages: airline handling/cancellation fee applies if any.

**1st booking with payment