Take a break with Peace of Mind

It’s been a tough time to deal with the shadow cast over by the Covid-19 threat. No matter how challenging the situation is, Club Med is committed to offloading your worries.

To grant you more flexibility and peace of mind in the current situation, we introduce a new booking and cancellation policy on 24th May 2021 (please refer to the full details below). Let’s carry on with peace of mind to embrace sunshine and happiness soon again.

Peace of Mind Booking & Cancellation Policy

Updated 16 May 2022

Special arrangement if your booking is impacted by Covid-19 :

1. Unlimited waiver of the amendment fee*
Waiver of Club Med amendment fee UNLIMITED in case your booking is impacted by Covid-19, until your departure : waiver is applied when there are travel restrictions or quarantine requirements issued by the official governmental authority on your booking. If no travel restriction is applied, normal Terms & Conditions apply.

2. Keep a Travel credit to use for a future trip
A Travel Credit will be issued for the total amount you paid so far.
The Travel Credit is valid until 30 April 2023 (reservation deadline), travel period until 30 April 2023.

Free booking amendment or Travel Credit is offered if your booking is impacted by the below events :
Closure of the Resort in case of Covid-19 regulation, closure of the borders or compulsory quarantine in the original or arrival destination issued by official governmental authorities.

Credit can be used for one or several stays with an equivalent value. It is non-refundable, non-transferable to other traveler, non-convertible to cash. Should the new booking require a top up, you will need to pay the price difference. In case the price of the new booking is lower than the original booking, a credit will be given for the remaining portion and no refund is allowed. New booking must be done with Club Med Hong Kong, no change applied on the payment terms. For Air Packages: airline handling/cancellation fee applies if any.

For enquiries, please contact our Customer Service center at 3856 0468.

New Covid-19 medical cover included

At Club Med, we are committed to protecting our guests and making sure you can enjoy the dream holiday you've been waiting for.

It is more important than ever to offer security to our valued customers, this is why we have updated the medical assistance cover included in our All-Inclusive holidays. Medical expenses for stays departing now until end December 2023 are covered by this new Covid insurance.


Frequently Asked Questions