Guilin China

The staff were super friendly and genuinely lovely, it didn't feel like an act like it can sometimes do in hospitality. The food was very tasty with lots of variety and I enjoyed the activities on offer - I did cycling and trapeze and climbing. The evening entertainment was great fun, I only stayed two nights and the first night was a trapeze show followed by dancing and the second was karaoke and I had great fun. The entertainers were great, it was low season however and not many members participated in the karaoke and dancing but it was still great.

We stayed at Club Med Guilin from 10–15 September with our three boys, aged 4–6. Travelling with three young boys is never exactly relaxing, so we simply hoped for somewhere they could have fun while my wife and I enjoyed some time together. We didn't expect to become so attached to the place, and especially its people.

I travel quite a bit and am a frequent member of Marriott Bonvoy, Hilton Honors and World of Hyatt. I enjoy good hotels, but Club Med Guilin offers something different, a warmth and personal touch that conventional hotels don't quite replicate.

The setting is magical, surrounded by greenery and dramatic limestone cliffs. When we arrived, we noticed a lovely fragrance and thought it was the hotel's perfume, only to discover it came from the osmanthus flowers around the resort! Even off-season, that gentle scent became one of our favourite memories.

The attention to detail was wonderful too. Our boys had little bathrobes, kid-sized sandals and children's toiletries waiting for them. Small touches, but they showed how much thought goes into families here.

Food was excellent with plenty of variety. If you're there Thursday or Saturday, reserve the Mongolian dinner and try the freshly made stir-fry dishes. Don't miss the unique osmanthus wine and San Hua baijiu either.

But the people made our stay truly special. The G.O.s and G.E.s were warm, smiling and attentive. Sharon, the restaurant manager, remembered my coffee and our boys' drinks from day one. When we returned late and my wife and children had missed dinner, she even packed food for them.

A huge thank you to Jilin for taking such wonderful care of our three energetic boys, they loved her and still missed her after leaving. Thank you also to Kimmy and Adib for the activities our boys enjoyed, Debra and Gary for the lovely conversations, and Village Chief Mr. Ali for his humour, friendliness and personal attention.

Even five nights didn't feel enough. There is so much to explore in Guilin and so much happening at Club Med that you don't want to leave the resort either.

We arrived expecting a good family holiday but left with wonderful memories, three boys missing the people they met, and all of us wanting to return.

Highly recommended.

Club Med Guilin is a great place to stay. The whole GO team is professional and works tirelessly to make guests feel at home in the resort. We really enjoyed our time there and highly recommend it.

This is our first Club Med experience and we were very happy about our stay. Our village chef Ali was amazing. Loved his energy and humor. Ali and Debra elevated the whole experience. Guilin was pretty, but ClubMed staff made the place worth going to! Daily night shows were the best of all. Yes it was mostly dancing, acrobats and some game shows mixed with guests' kids performance. But the theme varies day to day and I can see the effort and heart put into production of the shows. The Flying Trapeze team stood out the most and their choice of background music was great!

Bar service was on point. Fred was particularly friendly to my husband and it elevated his stay a lot! The stage shows next to the bar with live music and dance lifted the mood and guests were all very happy. My seven year old girl always stood at the front row middle spot every night with the dance crew and other GOs and she had an absolute blast! My three year old son was doing a whole 3 minute dance as an opening act on one night solo and I was grateful for the attention and opportunities my kids got during their stay which made our holiday very memorable. We enjoyed all the performances a lot.

Room was spacious. Shower doors were outdated and water spilled all over which was dangerous for our kids. Most washers and dryers require a mainland phone number to activate via mini program. Same with buggy service- thus very inconvenient. Food was great. Loved the variety of food at buffet hall. Appreciated the specialty items which change daily e.g Chinese Valentines desserts, hainan chicken rice and different sophisticated meat cut like pork knuckles and steaks. Mongolian restaurant hot plates were nice but booking was too hard.

Tennis coach was pretty harsh and blunt. Could be the sun and the heat or just guests not being intuitive enough, we did not feel motivated nor would we be willing to go again to be picked on once more. Golf guy, on the contrary, was super friendly to everyone and was very encouraging. Archery guys gave very clear instructions.

Mini club staff (Kimmi, Garfield, Jinni) were fab with kids. Way too hot in mid Aug and we got sun burnt despite lots of sunblock. Petit Club needs much better AC. My kid seemed to be the only one or two paying for the service so he got a bit bored/ over stimulated and refused to go on his last day. They were all very kind to our kids and I was very thankful for that.

We would like to thank the entire GO team for all their effort in making our stay memorable. This is the place to be if you are travelling with grandparents and young kids like we did, we all managed to find our own activities as there were so many options to choose from! The evening performances were amazing throughout our 5 days stay and I do not know how the team manages to find time to rehearse given their busy day time job!! Bravo to the entire Club Med Guilin team for their energy, passion, and warmth, and special shout out to Ali and Debra for leading from the front :). We will definitely be coming back!